At Woodesia, customer satisfaction is our top priority. If you are unsatisfied with your purchase, our refund policy ensures a fair resolution process.

  1. Refund Eligibility:

    • Refund requests must be initiated within 30 days of receiving your order.
    • Items must be unused, in original packaging, and accompanied by proof of purchase.

  2. Non-Refundable Items:

    • Personalized or custom-made products cannot be refunded unless they arrive damaged or defective.
    • Gift cards and digital products are non-refundable.

  3. How to Request a Refund:

    • Email us at refunds@woodesia.com with your order details and reason for the refund request.
    • Once approved, refunds will be processed to your original payment method within 5–7 business days.

  4. Return Shipping:

    • Customers are responsible for return shipping fees unless the product is defective or incorrectly delivered.
    • We recommend using a tracked shipping service for returns to avoid loss or delays.

For more details, reach out to info@woodesia.com.